Terms of Service

Last updated: October 8, 2026

These Terms of Service ("Terms") govern your use of West 5G data services ("Service"), provided by West Networks LLC ("West 5G", "we", "us"). By creating an account, activating a SIM or eSIM, or using the Service, you agree to these Terms and to our Fair Use & Acceptable Use Policy, which is part of these Terms.

1. The Service

West 5G provides data connectivity, including nationwide 5G, global 5G, private 5G and LEO satellite service, over partner carrier networks and West-operated infrastructure. Coverage, speed and availability vary by location, device, network conditions and carrier, and are not guaranteed. The Service is data-only unless your plan says otherwise.

2. Your account

  • You must be at least 18 and able to enter a binding contract. If you sign up for a business, you confirm you are authorized to bind it.
  • You agree to give accurate account, contact and billing information and to keep it current.
  • You are responsible for all use of the Service on your account and on every SIM, eSIM and device you activate, including use by others. Keep your sign-in secure and tell us right away about any unauthorized use.

3. Billing and payment

  • Credit card, billed monthly in advance. A valid credit card on file is required. Your card is charged when a line is activated or ordered, and again each month on the same day (your renewal date) until you cancel.
  • Any one-time startup or equipment fees shown on your plan are charged at checkout. Prices exclude applicable taxes and regulatory fees, which are added where required.
  • Late payment. If a monthly charge is declined, we will retry and notify you by email. If payment is 3 days late, your Service will be terminated. You can start a new plan at any time after updating your card.
  • Payments are not refundable, and we do not give credits for partial months, except where required by law or where we state otherwise in writing.
  • Company or volume discounts apply only as agreed in writing with your account.

4. Cancellation

You can cancel any line at any time from your account. No further charges are made; the line stays active until the end of the month you have already paid for and is then deactivated. Lines installed on carrier networks we manage manually are turned off by our team, who will confirm by email.

5. Fair use, abuse and illegal activity

The Service must be used lawfully and in line with our Fair Use & Acceptable Use Policy. Abuse of the network, illegal activity, resale and use that degrades the Service for others are prohibited. "Unlimited" plans are subject to fair use and reasonable network management, including traffic prioritization during congestion.

6. Our right to suspend, terminate or change the Service

  • We reserve the right to suspend or terminate the Service, with or without notice, if you breach these Terms or the Acceptable Use Policy, fail to pay, provide false information, or if your use creates legal, security or network risk for us, our carriers or other customers. No refund is due for a termination caused by a breach.
  • We reserve the right to change plans, data allowances, features and prices. We will give you notice of material changes before your next renewal; continuing to use the Service after the change takes effect means you accept it. If you do not agree, you may cancel before the change applies.
  • Carriers may change or discontinue networks, bands or roaming arrangements; we may move your line to an equivalent network when that happens.

7. SIMs, eSIMs and equipment

  • SIMs and eSIM profiles remain the property of West 5G or its carriers and may be used only on the device and account they are issued to.
  • Hardware included with a plan (such as routers, antennas or SpeedFusion cases) is provided as described on that plan; manufacturer warranties apply. You are responsible for loss of or damage to equipment in your possession.
  • When you add a router or InControl2 group to your account, you authorize us to manage it for the Service (for example, to install or remove eSIM profiles and read status and usage).

8. Disclaimer and limitation of liability

The Service is provided "as is" and "as available" to the maximum extent permitted by law. We do not guarantee uninterrupted or error-free service and are not liable for coverage gaps, carrier outages, data loss or delays. To the extent permitted by law, our total liability for any claim is limited to the fees you paid for the affected line in the three months before the claim, and we are not liable for indirect, incidental or consequential damages. The Service is not intended for emergency (911) calling.

9. Changes to these Terms

We may update these Terms. The current version is always at west5g.com/legal/terms, with its "last updated" date. Material changes take effect at your next renewal after notice.

10. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Alachua County, Florida.

11. Contact

West Networks LLC · Gainesville, FL · support@westnetworks.com · (352) 316-7701