Fair Use & Acceptable Use Policy

Last updated: October 8, 2026

This policy is part of the West 5G Terms of Service. It keeps the network fast, fair and lawful for every customer. It applies to every SIM, eSIM, device and account using West 5G.

Fair use

  • Plans are for the normal use of the device and location they are activated for. "Unlimited" means no fixed monthly data cap for that normal use; it does not mean unlimited priority or unlimited sharing.
  • During congestion, traffic may be managed or deprioritized, and sustained use far above typical customers on the same plan may be slowed.
  • If your usage consistently exceeds fair use, we may contact you to move you to a more suitable plan, and we may change or end the plan if the pattern continues.

Prohibited: network abuse

  • Sending spam or bulk unsolicited messages, or hosting or distributing malware.
  • Hacking, port or vulnerability scanning of systems you don't own, denial-of-service attacks, or any attempt to break the security of any network, device or account.
  • Using a SIM or eSIM in a device other than the one it was activated for, or in SIM banks, SIM boxes, autodialers or similar equipment.
  • Reselling, renting, or sharing the Service with other businesses or people outside your account without our written agreement.
  • Interfering with, overloading or degrading the network or other customers' service, or trying to get around usage limits, network management or billing.

Prohibited: illegal activity

  • Any activity that breaks local, state, federal or international law.
  • Fraud, identity theft, and anything involving the sexual exploitation of children.
  • Infringing copyrights, trademarks or other intellectual property.
  • Harassment, threats, stalking, or invading anyone's privacy.

What happens if this policy is broken

Depending on how serious the issue is, we may warn you, slow or restrict the line, suspend it, or terminate the Service immediately and without refund. We may report illegal activity to law enforcement and cooperate with lawful requests. We reserve the right to suspend or terminate service and to change or end plans as described in the Terms of Service.

Report abuse

Email support@westnetworks.com with the details, including the date, time and any affected addresses.